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Direct service positions provide opportunities for
volunteers to interact directly with clients. The amount of training
required depends on the position, but all volunteers in direct service
positions must sign confidentiality agreements and agree to abide
by applicable CCC policies. Direct service volunteers participate in
required screening, background checks and interviews as appropriate.
Both volunteers and CCC staff members commit a significant amount of
time in preparing for these positions. Because of this, we ask that
volunteers consider a long-term commitment (several weeks to several
months) to their volunteer role. The following represent current direct
service opportunities:
- Hospital Advocates respond to area emergency departments
when a victim of domestic violence or sexual assault presents there.
Advocates provide information, support, and crisis intervention to
victims of crime. Advocates may choose their “on-call”
times, and are asked to commit to a minimum of three 12-hour “on-call”
shifts per month. This program requires approximately 56 hours of
special training. This training is offered as an evening class at
Elgin Community College each fall, listed a
s
FMV 150. Registration for the fall class is done through ECC. Those
taking the ECC class who wish to become volunteer advocates must participate
in an additional session with CCC staff members. This class is also
offered at the Community Crisis Center on Saturdays during January
and February. Professionals may take either class to receive 40 hours
of domestic violence training. Call the Community Crisis Center for
more information.
- Children’s Program Volunteers provide developmentally
appropriate individual and group activities for children who are living
in shelter or participating as walk-in clients while their mothers
are attending support group. After-school tutoring, homework help
and computer lab sessions are offered to school-aged children. Some
volunteers read with the children. Others engage children in art and
music activities. Volunteers must submit to a background check and
are always supervised by a staff member. Volunteers who have completed
the training for hospital advocacy are also eligible to volunteer
in the Children’s Room, pending their interview with the Children’s
Program Coordinator.
- Volunteer interpreters assist our staff in providing
counseling and case management to clients who have limited English
proficiency. Interpreters must speak English and the other language
fluently. Spanish is the most requested language, but we have required
assistance in many languages. Interpretation occurs on the phone or
in person at the Community Crisis Center. Translation of written materials
is also helpful and can be done in or out of the building.
- Volunteer receptionists answer our phones during
the week when our full-time receptionist is away. Greeting clients,
accepting donations, monitoring visitors in the building and forwarding
in-person and phone inquiries to the appropriate staff member are
responsibilities associated with this role. Training is provided and
staff members are always available to provide assistance.
- Lobby volunteers greet and speak with clients,
help tidy the donations on our “Community Table” located
in the entrance foyer and move other donated items to storage areas
as directed. Lobby volunteers often assist during the week, but case
managers appreciate help on the weekends as well, especially during
November and December when we receive so many wonderful donations
from community members. We are especially interested in recruiting
lobby volunteers who speak Spanish with a least a minimal degree of
fluency.
- Shelter volunteers provide a range of services
to women and children living in our shelter. These volunteers often
have a particular skill or ability that they wish to share with or
offer to shelter residents. This might include preparing a meal either
off-site or in our kitchen, offering hairstyling or makeup and personal
care services, teaching and sharing a craft project or planning and
conducting a family-friendly activity. Positive interactions such
as these can be beneficial to clients and bolster their self-esteem,
which is a critical component of healing and working toward change
in their lives.
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